Last updated: March 1, 2023

Rockland Luggage® Sets, 3 Piece Set , 4 Piece Luggage Set (“Rockland“, “we“, “us“, or “our“) operates the rocklandluggages.shop website and related services (collectively, the “Site“). We are committed to protecting your privacy and providing a safe online experience for all of our users. This Privacy Policy explains how your personal information is collected, used, and disclosed by Rockland when you access or use our Site.

Collection of Your Personal Information

We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Information“) as follows:

Account Registration: When you register for an account to access features and services offered through the Site, we may collect a variety of information including your name, email address, phone number, billing address, shipping address, payment information, and other details to establish and manage your account.
Orders and Purchases: When you place an order through the Site, we collect information necessary to complete the transaction, such as your name, account information, shipping address, billing address, payment information, email address, phone number, and order details.
Surveys and Promotions: Occasionally we may request information from you via surveys to conduct research about your opinion of current services, potential new services, and/or your preferences. Participation in these surveys is completely voluntary. We may also collect Personal Information if you choose to enter a contest or promotion sponsored by us.
Communications: If you contact us directly, we may receive additional information about you including your name, email address, phone number, the contents of the message, and any attachments you may send.
Device Information: We may collect certain information about the device you use to access the Site, such as your IP address, browser type, operating system, access times, and referring website addresses.
** Cookies and Other Website Usage Information:** We may automatically collect certain types of usage information when you visit and interact with the Site through the use of cookies, web beacons, and other tracking technologies. This information may include your IP address, browser type, operating system, referrer URLs, onsite browsing habits, and the pages or features of our Site to which you connect. More information about our use of cookies and other tracking mechanisms is explained in our Cookie Policy.
Third Party Analytics: We use third-party analytics tools like Google Analytics to help understand use of and improve the Site. These tools collect information sent by your device or our Site, such as webpages visited, add-ons, your IP address, and may set cookies to enable this collection.
Social Media Features: The Site may include interfaces that allow you to connect and share content through third party social media sites like Facebook, Twitter, Instagram, Youtube, Pinterest, and LinkedIn. When you interact with these features, the associated third party may collect information about your use of the Site and associate it with your social media profile.

Use of Your Personal Information

In general, we use Personal Information to provide, maintain, and improve the Site, as well as to provide services and customer support you request. We may use Personal Information in the following ways:

Provide, operate, and maintain the Site
Improve, personalize, and expand the Site
Understand and analyze how you use the Site
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide updates and other information relating to the Site, and for marketing and promotional purposes
Process your orders and payments
Send you emails and messages about your orders and purchases, product information, new features, promotions, special offers, and other news about products and services offered by us
Find and prevent fraud, spam, abuse, security issues, and other harmful activity
Customize and optimize your user experience
Respond to product reviews, questions, comments, requests, and complaints
Comply with our legal and regulatory responsibilities
Enforce our Terms of Service, this Privacy Policy, and other policies
For any other purpose with your consent or as permitted by law

Disclosure of Your Personal Information

We may share your Personal Information in the following circumstances:

Service Providers: We may share your information with third party companies and individuals we engage to perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, analytics, customer service, product customization, and database management.
Business Transfers: If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
In Response to Legal Process: We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process.
To Protect Us and Others: We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Privacy Policy, or as evidence in litigation in which we are involved.
Aggregate and De-Identified Information: We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.

Our Use of Cookies and Tracking Technologies

We and our marketing partners, affiliates, analytics service providers, and other third parties may use cookies, pixel tags, local storage, and other tracking technologies to automatically collect information about your use of the Site. These technologies help us recognize you, customize your browsing experience, and track your use of the Site to evaluate and improve performance.

Some specific cookies we use include:

Strictly Necessary Cookies: These cookies are essential to make the Site work correctly and securely. They enable core website functionality like security, network management, and accessibility. You can set your browser to block these cookies, but some parts of the Site may not function properly.
Performance Cookies: These cookies collect information about how you use the Site, such as which pages you go to most often. We may use them to provide a customized experience as you use the Site. All information collected by these cookies is aggregated and anonymous. We use performance cookies to improve how the Site functions and monitor our marketing efforts.
Functionality Cookies: These cookies allow us to remember the choices you make on the Site, such as your user name, language, or region, to provide an enhanced and personalized user experience. They may also be used to provide services you request, like watching a video or commenting on a blog post. The information collected may be made anonymous and cannot track your browsing activity on other sites.

You can control the use of cookies and opt-out of tracking by some websites by adjusting your browser settings. Note that disabling cookies may cause certain features of the Site to work improperly. The specific types of cookies and tracking mechanisms we use may evolve over time.

How We Protect Your Personal Information

We take reasonable administrative, physical, and electronic measures designed to protect the information you provide on the Site from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Our measures include encryption, firewalls, intrusion detection and prevention systems, multifactor authentication, backup and recovery systems, and access controls.

However, no method of transmitting or storing data over the Internet is completely secure. We cannot guarantee the absolute security of your information.

International Data Transfers

All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws.

Data Retention

We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements and enforcing our agreements. This retention period will vary depending on the type of information and the reason for its collection.

When Personal Information is no longer needed, we destroy or anonymize it according to our internal policies and applicable laws.

Children’s Privacy

Our Site is not directed to children under 13 (or other age as required by local law) and we do not knowingly collect Personal Information from children. If you learn that a child has provided us with Personal Information, you may contact us as indicated below. If we learn that we have collected any Personal Information in violation of applicable law, we will promptly take steps to delete such information and terminate the child’s account.

Your Choices and Rights

You have certain rights with respect to your Personal Information, as outlined below. Note that we may request specific information from you to help us confirm your identity and ensure your right to access, correct, or delete your Personal Information. Privacy rights may vary depending on where you reside, so please contact us as indicated below with any questions about your rights.

Access: You can request more information about the Personal Information we hold about you and request a copy of such information.
Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by logging into your account.
Erasure: You can request that we erase some or all of your Personal Information from our systems.
Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of collection), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Information, if such use or disclosure is necessary to enable you to utilize some or all of our Site’s features.
Portability: You can ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Information for certain purposes, such as for direct marketing purposes.

To make a request related to your Personal Information, please contact our Data Protection Officer as indicated below. We will respond to your request within a reasonable timeframe.

Third Party Sites and Services

The Site may contain links to or integrations with other websites, apps, or services we do not control. We are not responsible for the privacy practices of such third party sites or services. Please be aware that the websites, apps, and services you access through our Site may collect Personal Information from you and use it for their own purposes. We encourage you to learn about the privacy policies of any third parties before providing them with information.

Policy Updates

We may occasionally update this Privacy Policy as necessary to reflect changes we make and to satisfy legal requirements. If we make material changes, we will notify you by updating the date at the top of this policy and posting prominent notice on our Site indicating that the policy has been revised. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Site constitutes your agreement to the updated policy.

How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:

Email: [email protected]

Phone: (800) 555-1234

Conclusion

We hope this privacy policy demonstrates our commitment to protecting your personal data. Please do not hesitate to contact us if you have any questions or concerns. Your privacy is extremely important to us.

Privacy Policy